Q1: How can we get a sample?

We can send it immediately if the sample is in stock. If you need any customized decoration or printing on a sample bottle, it will take about 7 days to prepare and it will charge a reasonable sample cost.

Q2: What is your shipping terms?

For samples or trial small orders, EMS, DHL, and FEDEX can be provided. For mass orders, we can arrange shipment by sea or by air as required.

Q3: What’s delivery of your mold?

Normally takes 25-40 days, according to different size and complication of product.

Q4: How do you control the products quality?

We will make a pre-production sample before mass production; then we begin mass production after the sample approved. Doing 100% inspection during production; then do random inspection before packing; taking pictures after packing.

Q5: Does your product have warranty service?

Yes, we have a professional and responsible after-sales team.

Q6: Do you do after-sales service?

Yes, we do. Free after-sales service, our company established in 2007, till now we still service the first clients. Nowadays, due to covid issue. We can only do an online after-salves service. Online video meeting.

Q7: Do you arrange training?

Yes, we do. Online and offline training. We welcome you to inspect our machine and molds in our factory.

Q8: If we decide to buy your mould, what’s progress?
  1. First pls confirm the contract.
  2. Then pls arrange mold advance payment.
  3. After we get the payment, we start drawing, and you confirm the drawing.
  4. After you confirm the drawing, then we make the mold design drawings.
  5. After the mold drawing is ready, we import the mold base and cavity and core parts raw material. And manufacturing in our factory.
  6. After all parts are ready, we will assemble them. And then do the first trial. We will send you samples to confirm as soon as we are satisfied with the samples.
  7. After you confirm the samples, then you make the balance payment.
  8. Then we arrange shipment.
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